Onsite Service Desk Analyst – Raleigh (Contract-to-Hire)

TEKsystems; Raleigh (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

Critical Illness, Accident, and Injury

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is seeking a Service Desk Analyst for an onsite role in Raleigh, NC. You will join a team of colleagues providing frontline hardware and software support to internal and external customers.

You will handle 15–20 ServiceNow tickets daily, resolve Outlook/Office 365 issues, VPN problems, and printer connections while identifying trends to reduce ticket volume. A scripting interest is a plus.

Qualifications

• 2+ years experience supporting a mixed environment of enterprise and non-standard applications.
• Strong communication and active listening skills.
• Strong investigation and diagnostic skills.
• Familiarity with ITIL processes.
• Basic understanding of networking technologies.

Responsibilities

• Work closely with other Service Desk Analysts and escalation teams.
• Catch mistakes and information gaps in tickets to ensure high quality.
• Provide Tier-1 support for Microsoft Office issues.
• Create, maintain and advise customers on file shares and security including NTFS/DFS and Citrix ShareFile.
• Help create and maintain support processes for all areas of the business.
• Work in an on-call rotation.

Skills

ITIL processes

Strong communication

Troubleshooting

Network fundamentals

Tools

ServiceNow

Job description

TEKsystems is seeking a Service Desk Analyst for an onsite role in Raleigh, NC. You will join a team of colleagues providing frontline hardware and software support to internal and external customers.

You will handle 15–20 ServiceNow tickets daily, resolve Outlook/Office 365 issues, VPN problems, and printer connections while identifying trends to reduce ticket volume. A scripting interest is a plus.