On-Site Service Desk Technician I IT Support

Catapult Employers Association; Raleigh (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

On-site in Raleigh/Greensboro

Profit sharing

Job summary

ThinkTech in Raleigh, NC is seeking a Service Desk Technician I to provide first-level IT support and be the initial contact for client requests.

This fully in-office role offers exposure to Windows, Microsoft 365, networking, and business applications, with opportunities to grow in managed services.

Base salary 40k–50k, profit sharing, and on-site collaboration in a fast-paced environment.

Qualifications

• Foundational IT knowledge gained through hands-on support or coursework.
• Experience troubleshooting Windows workstations, Microsoft 365, printers, and connectivity.
• Strong customer service and clear communication with non-technical users.
• Interest in building a long-term IT support or MSP career and willingness to be onsite.

Responsibilities

• Serve as the first point of contact for client service requests by phone and ticketing system
• Troubleshoot Windows workstations, Microsoft 365, printers, connectivity issues, and common business applications
• Assist with user onboarding, account administration, software installation, and routine support requests
• Resolve issues and escalate complex problems as needed
• Provide clear, professional communication throughout the support process
• Document work performed and maintain accurate ticket records in ConnectWise
• Collaborate with teammates to deliver a consistent client experience

Skills

Windows troubleshooting

Microsoft 365

Networking basics

Customer service

Communication skills

Job description

ThinkTech in Raleigh, NC is seeking a Service Desk Technician I to provide first-level IT support and be the initial contact for client requests.

This fully in-office role offers exposure to Windows, Microsoft 365, networking, and business applications, with opportunities to grow in managed services.

Base salary 40k–50k, profit sharing, and on-site collaboration in a fast-paced environment.