Global Onsite IT Services Delivery Lead

Worldwide TechServices; San Diego (CA); On-site; USD 90,000 - 125,000; Full time

Job summary

Worldwide TechServices is seeking an Onsite Support Manager to oversee client relationships and contract performance across assigned sites. You will manage service delivery, ensure SLAs and KPIs are met, and lead a team of technicians and coordinators.

The role emphasizes project oversight, revenue growth, and rigorous client communications. The position requires a Bachelor’s degree with 3–5 years of experience in IT service delivery and excellent communication and organizational skills.

Qualifications

• Bachelor’s degree plus 3–5 years of experience or equivalent
• Experience with IT service delivery
• Knowledge of relevant technical software
• Excellent written and verbal communication skills
• Excellent customer service skills
• Excellent organizational skills
• Excellent interpersonal skills
• Ability to oversee planning, organization, development, and implementation of projects and services
• Ability to maintain professionalism with clients

Responsibilities

• Manages and understands client needs and expectations
• Provide and track deliverables based on contract, statement of work and solution designs
• Responsible for meeting Service Level Agreements, Key Performance Indicators and internal goals
• Manages formal customer complaints for root cause and quick resolution
• Ensure compliance of all aspects of contracts
• Manage and own the daily operations of the sites assigned
• May manage multiple sites and personnel
• Responsible for program financial activities and growth through projects
• Develop and manage project timelines and budgets based on milestones
• Identify process improvement and optimization opportunities
• Prepare and present client reports and briefings to management
• Maintain communication between client and field service organization to ensure quality service
• Facilitate weekly and monthly customer satisfaction reviews

Skills

IT service delivery

Communication skills

Customer service

Organizational skills

Interpersonal skills

Project management

Education

Bachelor's degree

Tools

Project management software

Job description

Worldwide TechServices is seeking an Onsite Support Manager to oversee client relationships and contract performance across assigned sites. You will manage service delivery, ensure SLAs and KPIs are met, and lead a team of technicians and coordinators.

The role emphasizes project oversight, revenue growth, and rigorous client communications. The position requires a Bachelor’s degree with 3–5 years of experience in IT service delivery and excellent communication and organizational skills.