Client Success & Service Delivery Manager

designDATA; Gaithersburg (MD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Strong company culture

Comprehensive medical and dental plans

401(k) with generous match

11 annual paid holidays

Generous paid time off

Hiring referral bonus

Discount program for entertainment and travel

Job summary

A leading IT Managed Services Provider in Maryland is seeking a motivated individual to manage client accounts and drive sales initiatives. The ideal candidate will collaborate with a dedicated team to analyze client needs, coordinate equipment maintenance, and ensure excellent service delivery. This role offers a strong company culture, competitive benefits, and a focus on employee well-being. Join us to contribute to innovative solutions and elevate client productivity.

Qualifications

• Passionate about technology and collaboration.
• Ability to solve complex issues and automate systems.
• Desire to contribute to client empowerment.

Responsibilities

• Manage 8 to 10 client accounts with a cross-functional team.
• Drive contract renewal and project sales.
• Analyze client needs for new sales opportunities.
• Coordinate client equipment acquisition and maintenance.
• Select vendor quotes to meet client needs.
• Act as Incident Manager for client issues.

Job description

A leading IT Managed Services Provider in Maryland is seeking a motivated individual to manage client accounts and drive sales initiatives. The ideal candidate will collaborate with a dedicated team to analyze client needs, coordinate equipment maintenance, and ensure excellent service delivery. This role offers a strong company culture, competitive benefits, and a focus on employee well-being. Join us to contribute to innovative solutions and elevate client productivity.