Service Coordinator II — On-Site HVAC & Field Ops

Trane Technologies; Avondale (AZ); On-site; USD 36,000 - 77,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies in Arizona is hiring a Service Coordinator II to plan, coordinate, and direct operational resources for service agreements and repairs. You will procure labor and materials, align priorities with Service Managers, and ensure timely completion within financial standards.

You will interact with Field Technicians and Project Managers, generate work orders and reports, and maintain customer satisfaction through clear communication and proactive problem solving in a fast-paced

Qualifications

• Excellent customer service skills; comfortable on the phone.
• Organized with ability to multi-task and prioritize interruptions.
• Strong attention to detail in fast-paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.

Responsibilities

• Coordinate service resources, dispatch and assign team members to projects.
• Schedule personnel, materials, sub-contractors and equipment based on needs and availability.
• Communicate with Project Managers and HVAC Technicians to assign staff.
• Coordinate operations with Parts Department and Acquisition as needed.
• Investigate concerns and maintain customer satisfaction with timely response.
• Generate work orders and prepare project paperwork and reports.

Skills

Customer service

Multi-tasking

Organizational skills

Communication

Education

College/Technical degree with 1 year related experience

Tools

Word

Excel

Outlook

Windows

Job description

Trane Technologies in Arizona is hiring a Service Coordinator II to plan, coordinate, and direct operational resources for service agreements and repairs. You will procure labor and materials, align priorities with Service Managers, and ensure timely completion within financial standards.

You will interact with Field Technicians and Project Managers, generate work orders and reports, and maintain customer satisfaction through clear communication and proactive problem solving in a fast-paced