HVAC Service Coordinator II - Dispatch & Ops

Trane Technologies; Mechanicsburg (Cumberland County); Vor Ort; USD 60.000 - 77.000; Vollzeit

Benefits dieser Stelle

Health insurance

401K match

Paid time off

Tuition assistance

Zusammenfassung

Trane Technologies, Mechanicsburg, is hiring a Service Coordinator II to plan, coordinate, and direct operational resources for service agreements and repairs. You will schedule personnel, materials, and equipment, while coordinating with Project Managers and HVAC Technicians to ensure timely completion within budget and to maintain customer satisfaction.

On-site role requiring strong customer service, multitasking, and proficiency with Word, Excel, Outlook, and Windows; a college or technical

Qualifikationen

• Certificate/degree from college or technical school with one year related experience and/or training.
• Three years of related experience and/or training with HS Diploma/GED.
• Must have excellent Customer Service skills - extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Aufgaben

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Kenntnisse

Customer service

Phone communication

Organizational skills

Multi-tasking

Attention to detail

Word

Excel

Outlook

Windows

Overtime weekends availability

Ausbildung

College/technical degree

HS Diploma/GED with 3 years experience

Tools

Word

Excel

Outlook

Jobbeschreibung

Trane Technologies, Mechanicsburg, is hiring a Service Coordinator II to plan, coordinate, and direct operational resources for service agreements and repairs. You will schedule personnel, materials, and equipment, while coordinating with Project Managers and HVAC Technicians to ensure timely completion within budget and to maintain customer satisfaction.

On-site role requiring strong customer service, multitasking, and proficiency with Word, Excel, Outlook, and Windows; a college or technical