Onsite Service Center Team Lead - Healthcare Scheduling

Jobtome; Dallas (TX); Presencial; USD 39.000 - 48.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Profit sharing & 403(b)

Paid time off (PTO) & holidays

Bilingual pay potential

Resumo da vaga

Lancaster Family Health Center is seeking an on-site Service Center Supervisor to lead approximately 19 scheduling coordinators across clinics in Oregon and Washington. You will coach, monitor performance, and optimize procedures to deliver high-quality patient experiences.

The role requires strong leadership, communication, and the ability to step in during peak volumes, with a focus on improving process efficiency and staff engagement.

Qualificações

• Supervises scheduling coordinators and leads a call center team in a healthcare setting.
• Ensures quality, accuracy and timely patient service across clinics.
• Monitors performance metrics and coaching needs.

Responsabilidades

• Formulates policies and processes for the service center to meet standards.
• Leads and coaches a team of scheduling coordinators in day-to-day operations.
• Monitors call volume, queue times, satisfaction, and performance.
• Participates in leadership meetings and reports results to the Clinic Director.

Conhecimentos

Leadership

Coaching

Staff supervision

Performance monitoring

Customer service

Formação

High School Diploma or GED

Associate's Degree preferred

Ferramentas

Microsoft Outlook

Excel

PowerPoint

Descrição da vaga

Lancaster Family Health Center is seeking an on-site Service Center Supervisor to lead approximately 19 scheduling coordinators across clinics in Oregon and Washington. You will coach, monitor performance, and optimize procedures to deliver high-quality patient experiences.

The role requires strong leadership, communication, and the ability to step in during peak volumes, with a focus on improving process efficiency and staff engagement.