Onsite Service Center Lead - Patient Scheduling

Jobtome; Sublimity (OR); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health insurance

PTO and holidays

Profit sharing & 403(b)

Job summary

Lancaster Family Health Center in Salem, OR is seeking a Service Center Supervisor to lead a team of scheduling coordinators and ensure timely, high-quality patient care across multiple clinics in Oregon and Washington.

You will coach, monitor performance, and implement process improvements while stepping in during peak times to support the team. This full-time, onsite role focuses on day-to-day operations and staff development.

Qualifications

• High School Diploma or GED; Associate's Degree preferred.
• Five years of call center, service center, or supervisory experience.
• Bilingual English/Spanish preferred.
• Healthcare call center experience preferred.

Responsibilities

• Formulates and enforces policies and procedures for the service center.
• Sets performance targets for individuals and teams and tracks progress.
• Monitors key metrics: call volume, queue times, abandonments, satisfaction.
• Acts as liaison between the call center and clinics scheduling coordinators.
• Updates scheduling protocols for all clinics the call center serves.
• Coaches and trains staff; conducts performance evaluations and audits.
• Participates in recruitment, hiring, and onboarding of staff.
• Monitors patient experience and quality metrics and drives improvements.

Skills

Call center experience

Leadership / coaching

Bilingual English/Spanish (preferred)

Education

GED or higher

Tools

Microsoft Office

Job description

Lancaster Family Health Center in Salem, OR is seeking a Service Center Supervisor to lead a team of scheduling coordinators and ensure timely, high-quality patient care across multiple clinics in Oregon and Washington.

You will coach, monitor performance, and implement process improvements while stepping in during peak times to support the team. This full-time, onsite role focuses on day-to-day operations and staff development.