Healthcare Scheduling Center Lead (Onsite)

Jobtome; Gervais (OR); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health insurance

PTO and holidays

Profit sharing & 403(b)

Job summary

Lancaster Family Health Center in Salem, OR is seeking a Service Center Supervisor to lead the onsite scheduling team. You will guide approximately 19 scheduling coordinators who handle patient calls and texts, coordinating appointments across Oregon and Washington clinics as part of a larger regional center.

You will coach, develop, and monitor performance, while stepping in to support the team during spikes in call or text volumes.

Qualifications

• Lead approximately 19 scheduling coordinators in a busy clinic setting.
• Guide performance targets for individuals and teams.
• Experience supervising call center coworkers in healthcare is preferred.

Responsibilities

• Formulates and implements policies meeting organizational standards.
• Manages performance targets for individuals and teams.
• Monitors call metrics: volume, queue times, abandonments, satisfaction.
• Liaises between call center and clinics for scheduling.
• Updates scheduling protocols across clinics served.
• Creates improvement plans and engages staff.
• Participates in Clinic Leadership meetings and reports results.

Skills

Leadership

Supervision

Performance metrics

Coaching

Scheduling coordination

Bilingual English/Spanish

Healthcare call center

Education

High School Diploma

GED

Associate degree preferred

Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Lancaster Family Health Center in Salem, OR is seeking a Service Center Supervisor to lead the onsite scheduling team. You will guide approximately 19 scheduling coordinators who handle patient calls and texts, coordinating appointments across Oregon and Washington clinics as part of a larger regional center.

You will coach, develop, and monitor performance, while stepping in to support the team during spikes in call or text volumes.