Onsite Service Center Lead — People & Performance

Jobtome; Stayton (OR); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Profit sharing & 403(b) retirement

Generous PTO & holidays

Job summary

Lancaster Family Health Center in Salem, OR is seeking a hands-on Service Center Supervisor to lead a team of ~19 scheduling coordinators. You will guide day-to-day operations, coach staff, and ensure high-quality patient experiences.

Responsibilities include improving processes, monitoring performance metrics, and collaborating with clinic leadership to deliver timely care across Oregon and Washington.

Qualifications

• Lead scheduling coordinators to manage patient appointments.
• Monitor performance metrics and drive service improvements.
• Coach and develop staff; conduct timely evaluations.

Responsibilities

• Formulate and enforce policies for scheduling operations.
• Manage targets for individuals and teams.
• Track call volumes, wait times, and patient satisfaction.
• Coordinate with clinics and call center teams.

Skills

Leadership

Coaching

Staff development

Performance monitoring

Customer service

Communication

Bilingual English/Spanish

Education

High School Diploma/GED

Associate's Degree preferred

Bachelor's Degree may substitute experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Lancaster Family Health Center in Salem, OR is seeking a hands-on Service Center Supervisor to lead a team of ~19 scheduling coordinators. You will guide day-to-day operations, coach staff, and ensure high-quality patient experiences.

Responsibilities include improving processes, monitoring performance metrics, and collaborating with clinic leadership to deliver timely care across Oregon and Washington.