Onsite Patient Scheduling Center Lead – Healthcare

Jobtome; Keizer (OR); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Profit sharing & 403(b)

Generous PTO & paid holidays

Additional pay for bilingual skills

Job summary

Lancaster Family Health Center in Salem, Oregon is seeking a hands-on Service Center Supervisor to lead our onsite scheduling center. You will manage about 19 scheduling coordinators within a 40-strong regional team, coaching, monitoring performance, and optimizing workflows to deliver timely, high-quality care for patients.

Your role includes enforcing policies, guiding performance development, and ensuring strong patient experiences.

Qualifications

• Minimum High School Diploma or GED.
• Five years of call center, service center, or supervisory experience.
• Bilingual English/Spanish preferred; bilingual differential pay may apply.

Responsibilities

• Formulates and implements policies and procedures for scheduling and service center operations.
• Manages performance targets and coaches staff to improve metrics.
• Monitors call volumes, queue times, abandon rates, and patient satisfaction.
• Acts as liaison between call center and clinics; updates scheduling protocols.
• Participates in leadership meetings and reports results to Clinic Director.
• Oversees recruitment, hiring, and onboarding of scheduling staff.

Skills

Communication

Customer service

Team leadership

Coaching

Performance management

Conflict de-escalation

Staff development

Data analysis

Education

GED

Associate's Degree preferred

Bachelor's Degree may substitute experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

10-key

Job description

Lancaster Family Health Center in Salem, Oregon is seeking a hands-on Service Center Supervisor to lead our onsite scheduling center. You will manage about 19 scheduling coordinators within a 40-strong regional team, coaching, monitoring performance, and optimizing workflows to deliver timely, high-quality care for patients.

Your role includes enforcing policies, guiding performance development, and ensuring strong patient experiences.