Onsite Service Billing & Dispatch Coordinator

Johnson Controls; New York (NY); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Benefits package

Job summary

Johnson Controls is a global leader in thermal management, building systems, energy efficiency, and decarbonization. This onsite billing-focused role supports invoicing, reports, and certified payroll to ensure timely payments for field operations.

You will coordinate 14 field resources, manage open calls, and package invoices within negotiated timelines, leveraging Excel and MS Office to maintain accuracy and efficiency.

Qualifications

• Experience in Customer Service or Operations/Service Delivery.
• Strong decision-making skills and adaptability.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player with the ability to operate under pressure.

Responsibilities

• Assigning tasks for the 14 dedicated field resources.
• Tracking & managing all open calls including inspection manuals.
• Locally billing all open SRs including Inspection-Manuals & general service requests.
• Tracking & maintaining monthly L&M revenue.
• Invoice packaging and delivery per a negotiated timeline.

Skills

Customer service

Operations/Service delivery

MS Office

Excel

Communication

Telephone manners

Teamwork

Tools

MS Office

Job description

Johnson Controls is a global leader in thermal management, building systems, energy efficiency, and decarbonization. This onsite billing-focused role supports invoicing, reports, and certified payroll to ensure timely payments for field operations.

You will coordinate 14 field resources, manage open calls, and package invoices within negotiated timelines, leveraging Excel and MS Office to maintain accuracy and efficiency.