HVAC Service & Billing Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Raleigh (NC); On-site; USD 63,039,000 - 74,501,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking an organized administrative coordinator to support Cash and Collections, order processing, scheduling, and vendor communications. The role requires attention to detail, the ability to multi-task, and strong communication across teams.

You will track safety training, manage inventories and on-call schedules, process shipments, and assist service and sales teams to improve customer satisfaction and operational efficiency.

Qualifications

• High school diploma or equivalent.
• Associate degree preferred.
• 2 years of administrative experience with a background in Sales, Operations, and/or Administration.
• Experience with a CRM Tool such as Siebel or Salesforce.com.
• Call center experience preferred.
• Ability to analyze and solve problems with a high degree of accuracy.
• Must be able to assess issues quickly and provide solutions.
• Highly motivated self-starter with an eye for detail and excellent attendance/ability to work designated hours.
• Desire to learn and work independently with minimal supervision.
• Able to communicate effectively with all levels of end‑users in a patient and friendly way to address questions/problems.
• Ability to multi-task and establish work priorities.
• Able to influence diverse teams to accomplish tasks/goals.
• Proficient in Microsoft Word, Excel, PowerPoint, and Internet business applications.

Responsibilities

• Coordinate cash and collections under supervision.
• Track safety training and inventory counts; assist with schedules.
• Schedule service requests with CRC and dispatch technicians.
• Process shipments and set up new customer accounts; liaise with vendors on invoices.
• Ensure timely service work and customer satisfaction.
• Maintain customer bill-to-account information and on-call lists.

Skills

CRM tools

Analytical thinking

Problem solving

Communication

Time management

Education

High school diploma or equivalent

Associate degree preferred

Tools

Siebel

Salesforce.com

Job description

Johnson Controls is seeking an organized administrative coordinator to support Cash and Collections, order processing, scheduling, and vendor communications. The role requires attention to detail, the ability to multi-task, and strong communication across teams.

You will track safety training, manage inventories and on-call schedules, process shipments, and assist service and sales teams to improve customer satisfaction and operational efficiency.