HVAC Service & Dispatch Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; New Cumberland (Cumberland County); On-site; USD 44,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation

Holidays

Sick time

401K

Medical

Dental

Vision care

Training opportunities

Collaborative team environment

Safety through Zero Harm policy

Job summary

Johnson Controls is seeking an HVAC Customer Service Representative to coordinate service requests, support technician scheduling, and manage account information. You will use CRM systems to track orders, inventories, and service records while collaborating with service and technical teams to meet customer expectations.

The role requires strong communication, organizational skills, and experience with CRM tools.

Qualifications

• High school diploma or equivalent; an Associate of Arts degree or college degree is preferred.
• Five years of administrative experience with a background in sales, operations, and/or administration.
• Knowledge of or experience with a CRM tool such as Siebel or Salesforce.com.
• Experience in a call center environment is preferred.
• Ability to analyze issues quickly, solve problems with a high degree of accuracy, and provide practical solutions.
• Strong organizational skills with the ability to multi-task and establish work priorities.
• Excellent communication skills and the ability to work patiently and professionally with all levels of end users.
• Self-motivated, detail-oriented, and able to work independently with minimal supervision.
• Ability to influence diverse teams to accomplish tasks and goals.
• Proficiency with advanced Microsoft Word, Excel, PowerPoint, and internet business applications.
• Ability to work designated hours with strong attendance and reliability.

Responsibilities

• Receive customer service requests and coordinate scheduling support from initiation through completion.
• Support efficient technician dispatching and on-call scheduling in partnership with service and technical leaders.
• Track customer orders, shipments, branch inventory, vehicle inventory, and truck stock counts.
• Assist with customer surveys, connected system follow-up, and account updates.
• Generate reports and maintain service-related documentation, including inspection paperwork and other tracking records.
• Support parts ordering, purchase order creation, shipment follow-up, and invoice issue resolution with vendors and internal teams.
• Set up new customer accounts, maintain customer bill-to information, and assist with AR and AP tasks as directed.
• Help coordinate specialty tool returns, COI requests, new truck creations, inventory trunk closures, vendor setup, fleet support, and uniforms.
• Partner with the Service Team Manager to help ensure work is scheduled ahead of time and completed to customer expectations.
• Review service team activity and adjust follow-up actions as needed to help improve customer satisfaction and operational efficiency.

Skills

CRM tools (Siebel/Salesforce)

Administrative experience

Strong communication

Microsoft Office

Call center experience

Education

Associate degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Job description

Johnson Controls is seeking an HVAC Customer Service Representative to coordinate service requests, support technician scheduling, and manage account information. You will use CRM systems to track orders, inventories, and service records while collaborating with service and technical teams to meet customer expectations.

The role requires strong communication, organizational skills, and experience with CRM tools.