Equipment Service Advisor

Winchester Equipment Company; Winchester (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

401(k) Retirement Savings Plan w/ 회사 매

Profit Sharing Plan

PTO / Paid Holidays

Boot Allowance

Training & Development

Job summary

Winchester Equipment Co. is seeking a Service Writer to join our team in Winchester, VA.

The role centers on handling customer inquiries, documenting equipment issues, and coordinating repair work with technicians. The ideal candidate demonstrates excellent customer service, strong communication, and computer skills, with the ability to manage repair orders, provide accurate estimates, and keep customers informed throughout the service process.

Qualifications

• Excellent customer service skills and a strong phone presence.
• Proficient with computers and basic software used in service departments.
• Highly motivated, goal-driven, and detail-oriented.
• Ability to lift up to 50 lbs. when needed.
• Prior experience with construction equipment is preferred.

Responsibilities

• Answer phone calls and take clear descriptions of equipment issues.
• Manage repair orders and track status.
• Schedule service appointments and assign to technicians.
• Provide cost and time estimates for repairs.
• Communicate customer concerns to technicians.
• Keep customers informed about their equipment status.
• Drive high levels of customer satisfaction.
• Collaborate with team to ensure timely service delivery.

Skills

Customer service

Phone skills

Computer skills

Attention to detail

Construction equipment experience

Job description

Winchester Equipment Co. is seeking a Service Writer to join our team in Winchester, VA.

The role centers on handling customer inquiries, documenting equipment issues, and coordinating repair work with technicians. The ideal candidate demonstrates excellent customer service, strong communication, and computer skills, with the ability to manage repair orders, provide accurate estimates, and keep customers informed throughout the service process.