Onsite Senior L2 IT Support — Desktop & Network Expert

ESR Healthcare; Jacksonville (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a skilled L2 Tech Support professional to join their team in Jacksonville. This role focuses on Desktop Management and Infrastructure Services, requiring a strong background in troubleshooting Windows OS, hardware, and enterprise applications. The successful candidate will provide onsite support, manage ticket queues, and coordinate with vendors for hardware replacements. This is a fantastic opportunity for someone with a passion for technology and a desire to contribute to a collaborative environment, ensuring seamless operations and high-quality service delivery.

Qualifications

• 7+ years of experience in Desktop Management and Infrastructure Services.
• Strong troubleshooting skills for Windows OS and enterprise applications.
• Experience with ITIL processes and managing ticket queues.

Responsibilities

• Provide break/fix support for desktops, laptops, and peripherals.
• Coordinate with vendors for hardware support and warranty repairs.
• Develop and document standard configurations and procedures.

Skills

Desktop Management

Windows 10/11 OS

Troubleshooting

ITIL

Network Configuration

O365

Active Directory

LAN/WAN

VOIP Phone

Documenting Issues

Education

Bachelor’s degree

Tools

ServiceNow

Remedy

Job description

An established industry player is seeking a skilled L2 Tech Support professional to join their team in Jacksonville. This role focuses on Desktop Management and Infrastructure Services, requiring a strong background in troubleshooting Windows OS, hardware, and enterprise applications. The successful candidate will provide onsite support, manage ticket queues, and coordinate with vendors for hardware replacements. This is a fantastic opportunity for someone with a passion for technology and a desire to contribute to a collaborative environment, ensuring seamless operations and high-quality service delivery.