On-Site IT Specialist — Elite End-User Support (Jacksonville)

UES, Inc.; Jacksonville (FL); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

UES, Inc. in Jacksonville, FL is seeking an IT Specialist to maintain our technology infrastructure and provide end-user support across the Florida region.

You will troubleshoot hardware and software issues, assist with system upgrades, and ensure operational continuity for a fast-growing AEC firm. The ideal candidate has 2+ years of IT support experience, strong customer service skills, and a proactive approach to resolving technical problems within an in-office, collaborative environment in

Qualifikationen

• Associate’s or Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent certifications and experience.
• 2+ years of experience in IT support or a related technical role.
• Proficiency with Windows and/or Mac operating systems, Microsoft Office Suite, and common business software applications.
• Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN).
• Experience with ticketing systems and IT asset management tools.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills
• Ability to manage multiple priorities and respond to user needs in a timely manner

Aufgaben

• Provide Tier 2-3 technical support for hardware, software, and networking issues, serving as the primary local point of contact for the Florida region.
• Assist with the deployment, configuration, and monitoring of computers, servers, and mobile devices, including performing regular updates and patches
• Help manage the full employee lifecycle, from setting up user accounts and hardware during onboarding to maintaining an accurate inventory of IT assets
• Follow established IT procedures for data backups, disaster recovery, and software licensing to ensure a secure and reliable environment
• Work closely with the national IT team on special projects and elevate complex technical issues to senior staff or vendors when necessary
• Maintain up-to-date knowledge of technology trends and best practices to help optimize local department operations

Kenntnisse

Windows OS

Mac OS

MS Office

Networking basics

Ticketing systems

IT support

Communication

Ausbildung

Associate/Bachelor in IT or related

Tools

IT asset management tools

VPN

Routers/Switches

Jobbeschreibung

UES, Inc. in Jacksonville, FL is seeking an IT Specialist to maintain our technology infrastructure and provide end-user support across the Florida region.

You will troubleshoot hardware and software issues, assist with system upgrades, and ensure operational continuity for a fast-growing AEC firm. The ideal candidate has 2+ years of IT support experience, strong customer service skills, and a proactive approach to resolving technical problems within an in-office, collaborative environment in