Senior IT Specialist

Jetobra Inc; East Hartford (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Jetobra Inc is seeking an on-site IT Support Technician to assist internal teams across Connecticut. You will troubleshoot hardware, software, and network issues, resolve tickets, and support IT projects to keep business operations running smoothly.

This role requires strong customer service, AD and Microsoft 365 experience, and the ability to work at multiple sites with professionalism. On-site availability and excellent communication are essential.

Qualifications

• Experience in IT support for desktops, laptops, printers, and peripherals.
• Strong AD and Microsoft 365 knowledge.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• On-site IT support across Connecticut locations.

Responsibilities

• Provide on-site Level 1 support for desktops, laptops, tablets, printers, and peripherals.
• Resolve Level 2 on-site tickets accurately and promptly.
• Troubleshoot issues and escalate when appropriate.
• Install and configure operating systems, software, and updates.
• Assist with IT projects and infrastructure improvements.
• Maintain accurate documentation of requests and resolutions.

Skills

Active Directory

Microsoft 365

Desktop support

LAN/WAN knowledge

Customer service

Troubleshooting

Mobile device management

Windows OS

Documentation

Education

Associate degree in IT

Tools

Remote access tools

Windows Image Creation

Intune/MDM tooling

Job description

Role PurposeProvide on-site IT support services to internal teams and business operations by troubleshooting hardware and software issues, resolving supporting tickets, and assisting with IT projects for various sites across Connecticut. This role ensures the smooth daily operation of computer systems, networks, and peripherals while delivering a high level of customer service and professionalism.LeadershipThis role does not manage others.Core AccountabilitiesProvide Level 1 support on-site for computer systems, laptops, desktops, tablets, and peripherals.Resolve and document Level 2 on-site support tickets accurately and in a timely manner.Troubleshoot technical issues effectively and escalate when appropriate.Deliver end-user assistance and basic training as needed.Install and configure operating systems, software applications, and required updates.Assemble and deploy hardware, peripherals, and accessories.Support wireless technologies, LAN environments, and network connectivity issues.Maintain and support Active Directory functions and user account management.Ensure accurate documentation of support requests and resolutions.Assist with ongoing IT projects and infrastructure improvements.Provide professional, customer-focused service while managing multiple priorities in a fast-paced environment.Competencies and QualificationsAssociate’s degree in Information Technology or related field preferred, or equivalent work experience.Experience in an IT environment supporting desktops, laptops, printers, and peripherals.Previous experience in a service desk/help desk setting preferred.Proficiency with desktop, tablet, and server operating systems, including Microsoft applications.Strong knowledge of Active Directory and technical support best practices.Strong knowledge of Microsoft 365 platforms.Working knowledge of wireless technologies and LAN environments such as Ubiquiti, Fortinet, Meraki, and Aruba.Knowledge of mobile device management systems.Experience with Windows Image Creation software and remote access solutions preferred.Strong understanding of laptop and desktop hardware components.Exceptional communication and customer service skills.Ability to effectively manage multiple tasks and priorities.Ability to work under pressure and maintain professionalism.Strong listening skills and problem-solving abilities.Ability to work effectively with various levels of the organization.