Senior Help Desk Analyst

PRI Technology; Shelton (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Technical Recruiter to provide exceptional support in a dynamic IT environment. This role emphasizes high-level client interactions, requiring a candidate with extensive Help Desk experience and a strong technical background. You will be responsible for troubleshooting critical incidents, mentoring junior team members, and ensuring seamless operations for high-end clients. If you thrive in fast-paced environments and possess a passion for technology, this position offers an exciting opportunity to make a significant impact within a collaborative team.

Qualifications

• 7+ years in Help Desk roles with strong technical expertise.
• CompTIA A+/Network+ certification or equivalent experience required.

Responsibilities

• Resolve VIP client issues with white glove service.
• Troubleshoot and resolve server and network incidents.
• Mentor team members and collaborate on complex issues.

Skills

Help Desk Experience

Excellent Communication Skills

MSP Experience

Windows Server

Cisco Networking

Microsoft Exchange

VPN Support

Public/Private DNS

Education

High School Diploma

Bachelor's Degree

Tools

Active Directory

Group Policy

DNS

DHCP

Job description

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Senior Technical Recruiter at PRI Technology

This in an ONSITE role in TRUMBULL, CT

Must have some MSP experience

Looking for a mid-level who is smart and capable

Must have excellent comm skills

White glove service is a must, supporting high-end clients

• Resolve situations with VIP clients (white glove experience)
• Troubleshoot and resolve critical server, network, and lines of business incidents
• Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP
• Cisco
• Microsoft Exchange Server/Exchange Online
• Remote access technologies, including RDS and VPN
• Wireless controllers and access points, routers, firewalls, and network switches
• Resolve escalated issues from the L1 and L2 team members
• Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc.
• Mentor team members on technology
• Collaborate with other departments to solve complex issues
• Tasks assigned by the Director of Service Desk.

MUST HAVE:

• High School diploma, Bachelor’s Degree a plus

• Minimum of 7 years work experience in a Help Desk role

• CompTIA A+/Network+ or equivalent experience

• MCSA or equivalent experience

• Complete technical understanding and expertise in the following:

• Public and private DNS functionality

• Mail flow diagnostics

• VPN support and configuration

• File server support and configuration

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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