Onsite IT Helpdesk Technician – End-User Support

Custom Computer Specialists; Pomfret Center (CT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Disability plans

Flexible spending

401K match

Fitness center

Paid holidays

Certification rewards

Job summary

Custom Computer Specialists in Connecticut is seeking a Helpdesk Support Technician – Level I to join our Onsite Services Team. This role provides full-time, on-site end-user support for clients in the Pomfret area, delivering premium deskside service and timely resolutions.

You will work with Windows and macOS environments, manage Active Directory changes, and support Webex/AV systems. The position emphasizes customer service, communication, and reliability in a fast-paced IT environment.

Qualifications

• Must be commutable to Pomfret, CT.
• Effective communication skills, verbal and written.
• Ability to explain technical info to technical and non-technical users.
• Provide excellent customer service and build relationships.
• Strong organizational skills.
• Industry certifications (e.g., CompTIA A+, Network+, Microsoft) preferred.
• Knowledge of desktop hardware/components.
• Experience with Windows and macOS administration.
• Experience with Active Directory administration.

Responsibilities

• Providing premium, white-glove deskside support to client end users.
• Support CCS divisions as needed (Managed Services, Project Services).
• Oversee and maintain the ticketing system for efficiency and organization.
• Manage inbound tickets from initiation to resolution with timely support.
• Provide on-site end-user device support (PCs, printers, etc.).
• Provide end-user training as needed.
• Ensure reliable network access and troubleshoot connectivity issues.
• Troubleshoot OS and application issues.
• Support for A/V systems and Webex meeting tech.
• Manage Active Directory changes and user access.
• Maintain knowledge of current IT technologies and trends.
• Support client-provided mobile apps for end users.
• Perform additional duties as assigned.

Skills

Deskside support

Ticketing system

Active Directory

Customer service

Networking basics

End-user training

Webex

OS: Windows/macOS

Tools

Webex

Job description

Custom Computer Specialists in Connecticut is seeking a Helpdesk Support Technician – Level I to join our Onsite Services Team. This role provides full-time, on-site end-user support for clients in the Pomfret area, delivering premium deskside service and timely resolutions.

You will work with Windows and macOS environments, manage Active Directory changes, and support Webex/AV systems. The position emphasizes customer service, communication, and reliability in a fast-paced IT environment.