Onsite Senior IT Help Desk Technician – Reston

IDEMIA; Reston (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

IDEMIA Public Security is seeking a Senior Helpdesk Technician to deliver frontline IT support for employees at our Reston office. You will be the first point of contact for end-user technology issues, handling hardware, software, and network problems with a focus on fast, customer-friendly resolutions.

You will manage ticketing, assist with device deployment, and ensure IT security and processes align with company standards while providing training and clear guidance to users of varying

Qualifications

• Associate degree or equivalent in IT or related field.
• Minimum of 5 years of experience in a Help Desk, Desktop Support, or Technical Support role.
• Experience supporting Windows operating systems, Microsoft 365 applications, and end-user devices.
• Knowledge of hardware troubleshooting, software installation, and basic networking concepts.
• Experience using ticketing systems and documenting support activities.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize multiple tasks and work independently in a fast-paced environment.
• Must be a U.S. Citizen.
• This is a fully onsite position located in Reston, Virginia.

Responsibilities

• Serve as the primary onsite IT support resource for employees, providing timely and professional technical assistance.
• Record, diagnose, troubleshoot, and resolve hardware, software, mobile device, and network-related issues.
• Escalate complex technical issues to appropriate IT teams and ensure timely follow-up through resolution.
• Provide support through in-person, phone, email, and remote assistance channels.

Skills

Customer service

Communication

Problem solving

Prioritization

Independent work

Education

Associate degree in IT or related field

Tools

Active Directory

Microsoft Entra ID

Intune

Microsoft 365

Job description

IDEMIA Public Security is seeking a Senior Helpdesk Technician to deliver frontline IT support for employees at our Reston office. You will be the first point of contact for end-user technology issues, handling hardware, software, and network problems with a focus on fast, customer-friendly resolutions.

You will manage ticketing, assist with device deployment, and ensure IT security and processes align with company standards while providing training and clear guidance to users of varying