Global IT Support Specialist — Identity Tech Leader

IDEMIA Group; Chantilly (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

IDEMIA is seeking an IT support professional to handle all IT-related issues in line with service-level agreements, collaborating with technical teams to ensure customer satisfaction.

Responsibilities include resolving Level 1/2 tickets, assisting with OS/software installations, managing IT assets, coordinating access, and supporting server infrastructure and security to maintain availability.

Job description

IDEMIA is seeking an IT support professional to handle all IT-related issues in line with service-level agreements, collaborating with technical teams to ensure customer satisfaction.

Responsibilities include resolving Level 1/2 tickets, assisting with OS/software installations, managing IT assets, coordinating access, and supporting server infrastructure and security to maintain availability.