Senior Customer Experience Partner - Global Logistics

Maersk; Charlotte (NC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Global exposure

Professional development

Collaborative culture

Process improvements

Job summary

Maersk, a global leader in integrated logistics, is seeking a Senior Customer Experience Partner in Charlotte, NC. You will manage a portfolio of Integrated Ocean and SCM accounts, serving as the main customer contact and driving end-to-end shipment lifecycle success.

Ideal candidates bring 2–5 years in transportation/logistics and 3–5 years in Ocean logistics, with strong data analytics, reporting, and stakeholder management skills.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2–5 years in transportation, logistics, or supply chain operations.
• 3–5 years in Ocean logistics with shipping operations or customer service.
• Proficient Excel and data analytics for reporting and insights.

Responsibilities

• Manage a portfolio of Integrated Ocean and SCM accounts within Automotive and Industrial sectors.
• Be the primary customer contact, ensuring a seamless experience throughout shipment lifecycles.
• Coordinate with internal teams to resolve issues and meet satisfaction targets.
• Monitor service levels, milestones, and performance metrics for cargo movement.
• Identify and mitigate service failures with corrective actions and process improvements.
• Provide customized reporting and insights for customer cargo performance scorecards.
• Analyze trends and root causes, collaborating on sustainable solutions.
• Maintain vendor performance to support timely cargo delivery.
• Support onboarding of junior team members through training and knowledge sharing.
• Identify opportunities to expand Maersk products and services for customers' needs.
• Continuously expand knowledge of Maersk solutions and best practices.

Skills

Excel

Data analytics

Reporting

Stakeholder management

Problem solving

Communication

Financial awareness

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Maersk, a global leader in integrated logistics, is seeking a Senior Customer Experience Partner in Charlotte, NC. You will manage a portfolio of Integrated Ocean and SCM accounts, serving as the main customer contact and driving end-to-end shipment lifecycle success.

Ideal candidates bring 2–5 years in transportation/logistics and 3–5 years in Ocean logistics, with strong data analytics, reporting, and stakeholder management skills.