Onsite Seattle: High-Volume Customer Care Specialist

Accretive Technology Group; Seattle (WA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life and Disability Insurance

FSA with 50% company match

Dependent Care FSA

Gym Membership Reimbursement

Transportation Reimbursement

401(k) with company match

Discretionary profit-sharing

Paid holidays

Job summary

Accretive Technology Group is seeking a Customer Service Representative to provide multi‑channel support onsite in downtown Seattle. You will manage live chats, SMS, email, and calls, maintaining thorough records and adhering to policy and escalation guidelines.

The role emphasizes multitasking, accuracy, and customer focus, with a work environment that values professionalism and collaboration across teams. Shifts include swing and overnight hours.

Qualifications

• At least 1 year of high‑volume call center experience.
• Ability to handle 25 calls, 150 chats, and 30 emails per shift.
• Strong written and verbal communication skills.
• Punctuality and excellent attendance.
• Independent decision‑making and good judgment.
• General computer and internet knowledge.

Responsibilities

• Provide customer service to users via Live Chat, SMS, email, and telephone with detailed records.
• Maintain records for all customer and performer contacts.
• Adhere to department policies, procedures, and escalation processes.
• Handle special projects as needed and maintain professional interactions.
• Review accounts for potential fraud and take appropriate actions.
• Work with multiple administration tools while staying organized.

Skills

High-volume calls & chats

Multitasking

Written & verbal communication

Time management

Punctuality & attendance

Organizational skills

Problem solving

Computer literacy

Tools

CRM software

Job description

Accretive Technology Group is seeking a Customer Service Representative to provide multi‑channel support onsite in downtown Seattle. You will manage live chats, SMS, email, and calls, maintaining thorough records and adhering to policy and escalation guidelines.

The role emphasizes multitasking, accuracy, and customer focus, with a work environment that values professionalism and collaboration across teams. Shifts include swing and overnight hours.