Customer Service Representative

Accretive Technology Group; Seattle (WA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life and Disability Insurance

FSA with 50% company match

Dependent Care FSA

Gym Membership Reimbursement

Transportation Reimbursement

401(k) with company match

Discretionary profit-sharing

Paid holidays

Job summary

Accretive Technology Group is seeking a Customer Service Representative to provide multi‑channel support onsite in downtown Seattle. You will manage live chats, SMS, email, and calls, maintaining thorough records and adhering to policy and escalation guidelines.

The role emphasizes multitasking, accuracy, and customer focus, with a work environment that values professionalism and collaboration across teams. Shifts include swing and overnight hours.

Qualifications

• At least 1 year of high‑volume call center experience.
• Ability to handle 25 calls, 150 chats, and 30 emails per shift.
• Strong written and verbal communication skills.
• Punctuality and excellent attendance.
• Independent decision‑making and good judgment.
• General computer and internet knowledge.

Responsibilities

• Provide customer service to users via Live Chat, SMS, email, and telephone with detailed records.
• Maintain records for all customer and performer contacts.
• Adhere to department policies, procedures, and escalation processes.
• Handle special projects as needed and maintain professional interactions.
• Review accounts for potential fraud and take appropriate actions.
• Work with multiple administration tools while staying organized.

Skills

High-volume calls & chats

Multitasking

Written & verbal communication

Time management

Punctuality & attendance

Organizational skills

Problem solving

Computer literacy

Tools

CRM software

Job description

Accretive Technology Group | Customer Service Representative

This role is fully onsite in Seattle, WA (downtown)

We are currently hiring for swing and overnight shifts

About Us:

Accretive Technology Group is a forward-thinking company dedicated to delivering innovative technology solutions. We foster a dynamic and collaborative work environment where creativity and analytical thinking drive success.

Regular Tasks:

• Provide customer service to users via Live Chat, SMS messaging, email, and telephone. Ensure detailed records are maintained for all customer contacts.
• Typical shift volume: 150 Live Chats (up to 4 concurrent), 20-30 SMS messages, 20-30 telephone calls, and 40-50 emails.
• Review customer accounts for possible fraudulent activity and take appropriate action based on circumstances. Typical shift volume – varies.
• Provide customer support to performers via email. Ensure detailed records are maintained for all performer contacts.
• Understand and adhere to department policies, procedures, and escalation processes.
• Maintain a high level of professionalism and respect with every interaction.
• May be required to work on special projects as needs arise.

In Addition:

The role involves recurring work situations with occasional variations from the norm. Duties are performed using established procedures, which may be modified or improved upon. Perform duties independently with minimal supervision.

The job involves a high degree of complexity. Must be knowledgeable of all products supported and able to use multiple administration tools at the same time. Must be highly organized to keep track of daily volume, customer inquiries, and product improvements.

Requirements:

• At least 1 year of high-volume traffic in a call center environment
• Managing an average of 25 calls, 150 chats, and 30 emails per shift - simultaneously
• Multitasking is essential in every interaction
• High energy and commitment to superior customer support
• General computer/internet knowledge
• Interpersonal, communication, customer service, and time management skills are imperative
• Independent decision-making and good judgment are essential in every interaction
• Strong written and verbal communication skills required
• Clear and courteous writing and speaking style
• Ability to identify, analyze, and solve problems
• Punctuality and excellent attendance
• Excellent organizational skills
• Ability to operate telephone, computer hardware/software including keyboard, 10-key, sit for extended periods of time.
• Basic math skills (add, subtract, multiply, and divide)

Work Environment and Physical Requirements —

The requirements outlined below represent the physical demands and work environment associated with this position and are necessary to successfully perform its essential functions. Reasonable accommodations may be made in accordance with applicable law to enable qualified individuals with disabilities or conditions to perform these essential functions.

• This position is primarily sedentary and requires prolonged periods of sitting. Occasional walking, standing, and light lifting or carrying may be required
• Work is typically performed in a climate-controlled office environment

Our Competitive Benefits Package Includes —

• Medical, Dental, and Vision coverage
• Life and Disability Insurance
• Health Care Flexible Spending Account (FSA) with 50% company match
• Dependent Care Flexible Spending Account (FSA)
• Gym Membership Reimbursement up to $75 per month
• $175 Monthly Transportation Reimbursement (up to $100 may be applied toward home internet for remote or hybrid employees)
• 401(k) with a 50% company match (no cap), fully vested after 5 years
• Eligibility to participate in the company’s discretionary profit-sharing program
• Potential annual cost of living adjustments (COLA)
• PTO accrual as required by law, vacation days based on the schedule indicated below, and 9 company-paid holidays

Vacation Schedule:

Years of Service Annual Vacation Accrual

0–2 Years 2 Weeks

3–4 Years 3 Weeks

5+ Years 4 Weeks

A reasonable, good‑faith estimate of the minimum and maximum hourly pay for this position is $23.00 to $26.50. The successful candidate’s placement within this range is dependent on a variety of factors, such as qualifications and level of professional experience. Employees in this position may be eligible to participate in the company’s discretionary profit-sharing program.

Employment opportunities and job offers at Accretive Technology Group will always come from the Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident in who the recipient is. Accretive Technology Group does not extend job offers via email or other messaging tools to individuals with whom we have not previously had contact. Accretive Technology Group will never send you money or request that you return any money to our company for any reason. Our email domain is @accretivetg.com. The official website to find and apply for job openings at Accretive Technology Group is https://accretivetg.com/

Accretive Technology Group is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, or national origin.

• Unfortunately, we do not provide visa sponsorship, visa transfer, or corp-corp arrangements.
• Agencies - No unsolicited submissions will be accepted, and if any Agency does submit an unsolicited candidate, that Agency shall have no recourse from Accretive Technology Group.