Concierge Customer Care Specialist - Hybrid Seattle

Crowd Cow; Seattle (WA); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Generous benefits

PTO

Job summary

Crowd Cow seeks a Full-Time Customer Care Specialist in Seattle to deliver concierge-level support across email, chat, and phone. You’ll be the first point of contact, solving issues quickly and personalizing every interaction to turn first-time buyers into lifelong fans.

You’ll thrive in a fast-paced, multi-channel environment, using Zendesk or similar tools to maintain high standards, with a hybrid schedule offering in-office and remote days. Apply to join a mission-driven team.

Qualifications

• 3+ years of experience in high-volume, customer-facing support.
• Experience with live phone support.
• Tech-savvy with Zendesk or similar CRM.
• Must be based in Seattle, WA.

Responsibilities

• Provide live phone support for approximately 50% of your time, alongside email and chat inquiries.
• Deliver concierge-level, high-touch service creating a personal experience.
• Identify patterns in inquiries and propose process improvements.
• Coordinate with the team to flag and resolve issues immediately.
• Convey Crowd Cow’s mission of convenience, quality, and friendliness in every interaction.

Skills

Customer service

Multi-channel support

Communication

Live phone support

Tools

Zendesk

CRM/Phone systems

Job description

Crowd Cow seeks a Full-Time Customer Care Specialist in Seattle to deliver concierge-level support across email, chat, and phone. You’ll be the first point of contact, solving issues quickly and personalizing every interaction to turn first-time buyers into lifelong fans.

You’ll thrive in a fast-paced, multi-channel environment, using Zendesk or similar tools to maintain high standards, with a hybrid schedule offering in-office and remote days. Apply to join a mission-driven team.