Hybrid Customer Care Specialist (Contract) – Bellevue

TEKsystems; Bellevue (NE); Hybride; USD 19 000 - 27 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision

401(k) Retirement Plan

Paid time off (PTO)

Résumé du poste

TEKsystems in Bellevue, NE seeks a contract-based Customer Service Associate to handle a varying volume of inbound calls, assist customers with placing orders, and answer questions on product availability, pricing, promotions, and order details.

You will document interactions in company systems, uphold professionalism, and stay up-to-date on offerings, aiming to meet quality, productivity, and customer satisfaction targets in a fast-paced call center.

Responsabilités

• Handle a varying volume of inbound customer calls
• Assist customers with placing orders accurately and efficiently
• Answer customer inquiries regarding product availability, pricing, promotions, discounts, and order-related information
• Support customers with questions about returns, exchanges, and company policies
• Resolve routine customer concerns and elevate complex issues when necessary
• Maintain professionalism and empathy when interacting with occasional dissatisfied customers
• Accurately document customer interactions and order details in company systems
• Stay informed on current products, services, promotions, and ordering procedures to provide knowledgeable support
• Utilize downtime between calls to increase product knowledge and remain up to date on company offerings
• Consistently meet customer service, quality, and productivity expectations in a fast-paced call center environment

Description du poste

TEKsystems in Bellevue, NE seeks a contract-based Customer Service Associate to handle a varying volume of inbound calls, assist customers with placing orders, and answer questions on product availability, pricing, promotions, and order details.

You will document interactions in company systems, uphold professionalism, and stay up-to-date on offerings, aiming to meet quality, productivity, and customer satisfaction targets in a fast-paced call center.