Onsite Customer Service Specialist II – Seattle

Recology; Washington; Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Paid time off

Health and wellness benefits

Retirement plans

Annual wellness incentives

Employee Assistance Program

Educational assistance

Commuting benefits

Employee referral program

Résumé du poste

Recology King County seeks a Customer Service Specialist 2 to deliver courteous service via phone and in person at our South Seattle site. You will handle collections inquiries, billing statuses and account information, while maintaining accurate records and supporting teammates in daily operations.

The role emphasizes timely communication, problem resolution and adherence to safety and training protocols in a fast-paced environment. Onsite, M-F, with parking provided.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 2+ years of related experience and/or training.

Responsabilités

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
• Other duties as assigned

Connaissances

Customer service experience

Formation

High school diploma or GED

Bachelor's degree preferred

Description du poste

Recology King County seeks a Customer Service Specialist 2 to deliver courteous service via phone and in person at our South Seattle site. You will handle collections inquiries, billing statuses and account information, while maintaining accurate records and supporting teammates in daily operations.

The role emphasizes timely communication, problem resolution and adherence to safety and training protocols in a fast-paced environment. Onsite, M-F, with parking provided.