Onsite Scheduling Specialist – Language Services (Gardner MA)

Baystate Interpreters, Inc; Gardner (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

Baystate Interpreters, Inc. is hiring an Interpreter Scheduling Specialist in Gardner, MA to coordinate interpreter assignments and ensure seamless language services for clients.

This role requires strong organization, clear communication, and a proactive approach to problem-solving in a fast-paced environment. You will manage schedules, confirm service details with clients, and work with recruiting and operations to maintain high-quality service delivery in-office.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• High attention to detail and problem-solving skills.
• Ability to work effectively under pressure and adapt to changing priorities.
• Team-oriented mindset with a collaborative approach.

Responsibilities

• Coordinate and manage interpreter schedules to ensure full coverage of assignments
• Communicate with clients to confirm service needs, appointment details, and special requirements
• Maintain and update scheduling systems to reflect accurate interpreter availability
• Handle last-minute schedule changes, cancellations, and urgent requests efficiently
• Track and maintain records of assignments, interpreter performance, and client feedback
• Collaborate with recruiting and operations teams to support overall service delivery

Skills

Organizational skills

Multitasking

Customer service

Attention to detail

Under pressure

Team player

Job description

Baystate Interpreters, Inc. is hiring an Interpreter Scheduling Specialist in Gardner, MA to coordinate interpreter assignments and ensure seamless language services for clients.

This role requires strong organization, clear communication, and a proactive approach to problem-solving in a fast-paced environment. You will manage schedules, confirm service details with clients, and work with recruiting and operations to maintain high-quality service delivery in-office.