Customer Success Associate

Baystate Interpreters, Inc; Gardner (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Collaborative work environment

Opportunities for growth in the language services industry

In-office role

Job summary

A language services company in Gardner, MA, is seeking a Customer Success Associate to enhance client relationships and service satisfaction. Applicants should have a Bachelor's degree in a relevant field and strong communication skills. The role involves serving as the main contact for clients, coordinating support, and ensuring timely resolution of issues. Join a collaborative team focused on accuracy and efficiency in service delivery.

Qualifications

• 1+ years of experience in customer service or client support preferred.
• Ability to build strong client relationships and understand their needs.
• Comfortable learning new software platforms.
• Highly organized with multitasking in a fast-paced environment.
• Proficient with Microsoft Office and quick to learn new software.

Responsibilities

• Serve as the primary contact for client inquiries via phone and email.
• Coordinate technical support issues for interpreters.
• Maintain accurate records of client interactions.
• Communicate clearly and professionally with clients and interpreters to ensure service satisfaction.
• Collaborate with the operations team to improve overall service efficiency.
• Respond promptly to client concerns and work to resolve issues in a timely and professional manner.
• Gather and share client feedback to support service improvements and quality assurance efforts.
• Assist in onboarding and training new clients as needed.

Skills

Strong communication skills

Highly organized

Multitasking ability

Interpersonal skills

Education

Bachelor's degree in Business, Marketing, or Communications

Tools

Microsoft Office Suite

Job description

Overview

Baystate Interpreters is seeking a dynamic and motivated Customer Success Associate to join our growing team. In this pivotal role, you will promote and grow our suite of language services, including interpretation and translation services across a variety of sectors. Your ability to build strong relationships, understand client needs, and offer tailored solutions will be essential to driving sales growth and ensuring client satisfaction. If you have a passion for sales and a knack for communication, we'd love to hear from you!

Location: Gardner, MA (in-office position)

Key Responsibilities

• Serve as the primary contact for client inquiries via phone, email, or internal systems
• Coordinate technical support issues for interpreters and help resolve software or access problems
• Maintain accurate records of client and interpreter interactions in internal databases
• Communicate clearly and professionally with clients and interpreters to ensure service satisfaction
• Collaborate with the operations team to improve overall service efficiency
• Respond promptly to client concerns and work to resolve issues in a timely and professional manner
• Gather and share client feedback to support service improvements and quality assurance efforts
• Assist in onboarding and training new clients as needed

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field
• 1+ years of experience in customer service, client support, or administrative roles preferred
• Strong communication skills, both written and verbal
• Highly organized with the ability to multitask and prioritize in a fast-paced environment
• Comfortable using Microsoft Office Suite and learning new software platforms

Benefits

• Work in a collaborative and fast-paced environment
• Gain experience in the language services industry with opportunities for growth
• Be part of a team that values accuracy, efficiency, and customer satisfaction