Scheduling Coordinator

Baystate Interpreters, Inc; Gardner (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

Baystate Interpreters, Inc. is hiring an Interpreter Scheduling Specialist in Gardner, MA to coordinate interpreter assignments and ensure seamless language services for clients.

This role requires strong organization, clear communication, and a proactive approach to problem-solving in a fast-paced environment. You will manage schedules, confirm service details with clients, and work with recruiting and operations to maintain high-quality service delivery in-office.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• High attention to detail and problem-solving skills.
• Ability to work effectively under pressure and adapt to changing priorities.
• Team-oriented mindset with a collaborative approach.

Responsibilities

• Coordinate and manage interpreter schedules to ensure full coverage of assignments
• Communicate with clients to confirm service needs, appointment details, and special requirements
• Maintain and update scheduling systems to reflect accurate interpreter availability
• Handle last-minute schedule changes, cancellations, and urgent requests efficiently
• Track and maintain records of assignments, interpreter performance, and client feedback
• Collaborate with recruiting and operations teams to support overall service delivery

Skills

Organizational skills

Multitasking

Customer service

Attention to detail

Under pressure

Team player

Job description

Company Overview
Baystate Interpreters, Inc. is a leading provider of professional language services, offering interpretation and translation in over 350 languages. Our mission is to promote clear communication and cultural understanding by delivering reliable, high-quality services to diverse communities.

Company Overview
Baystate Interpreters, Inc. is a leading provider of professional language services, offering interpretation and translation in over 350 languages. Our mission is to promote clear communication and cultural understanding by delivering reliable, high-quality services to diverse communities.
Position Summary
Baystate Interpreters is seeking a highly organized and detail-oriented Interpreter Scheduling Specialist to join our growing team. In this role, you will be responsible for managing interpreter schedules and coordinating language service assignments to ensure seamless communication between clients and interpreters.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional service.
Key Responsibilities

• Coordinate and manage interpreter schedules to ensure full coverage of assignments
• Communicate with clients to confirm service needs, appointment details, and special requirements
• Maintain and update scheduling systems to reflect accurate interpreter availability
• Handle last-minute schedule changes, cancellations, and urgent requests efficiently
• Track and maintain records of assignments, interpreter performance, and client feedback
• Collaborate with recruiting and operations teams to support overall service delivery

Requirements
What We’re Looking For

• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• High attention to detail and problem-solving skills
• Ability to work effectively under pressure and adapt to changing priorities
• Team-oriented mindset with a collaborative approach

Benefits
Why Join Baystate Interpreters?

• Work in a collaborative and fast-paced environment.
• Gain experience in the language services industry with opportunities for growth.
• Be part of a team that values accuracy, efficiency, and customer satisfaction.

This is an in-office position based in Gardner, MA.