Onsite SAP Customer Service Specialist

Addison Group; Itasca (IL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Direct-hire opportunity with a growing

Collaborative team with training

Potential overtime opportunities

Job summary

Addison Group is seeking a Customer Service Representative in Itasca, IL for a direct-hire, 100% onsite role. You will manage customer orders from entry through fulfillment, coordinate shipments, assist with billing, and respond to inquiries.

The ideal candidate has 3–5 years in customer service within a manufacturing or technical setting, hands-on SAP experience, and strong MS Office skills. This position offers stable hours, weekday schedule, and opportunities to work with sales, shipping, and

Qualifications

• 3–5 years of professional customer service or inside sales experience.
• Manufacturing, industrial, chemical, distribution, or technical environment experience.
• Recent, hands-on SAP experience is required.
• High school diploma or equivalent required.
• Strong Microsoft Office and general computer skills.
• Experience with web-based business systems and order management platforms.

Responsibilities

• Enter and process customer orders accurately and efficiently using SAP.
• Review orders for completeness, pricing, product availability, and shipment readiness.
• Build and maintain strong relationships with repeat customers.
• Respond to customer questions, concerns, and complaints while working toward practical and timely solutions.
• De-escalate difficult customer situations professionally and maintain a positive service experience.
• Partner with sales, shipping, warehouse personnel, and outside logistics providers to coordinate deliveries and customer pickups.
• Monitor open orders, backorders, late shipments, bookings, and other order-related activity.
• Prepare and maintain customer service, order, billing, and service-level reports.
• Complete daily invoicing activities and process applicable debits and credits.
• Follow up with shipping teams and customers to ensure orders are progressing as expected.
• Take ownership of customer issues and follow through until the appropriate resolution is reached.

Skills

Customer service

Order management

Communication

Attention to detail

Education

High school diploma

Tools

SAP

Microsoft Office

Order management systems

Job description

Addison Group is seeking a Customer Service Representative in Itasca, IL for a direct-hire, 100% onsite role. You will manage customer orders from entry through fulfillment, coordinate shipments, assist with billing, and respond to inquiries.

The ideal candidate has 3–5 years in customer service within a manufacturing or technical setting, hands-on SAP experience, and strong MS Office skills. This position offers stable hours, weekday schedule, and opportunities to work with sales, shipping, and