SAP-Savvy Customer Experience & Order Specialist

Wurth Louis and Company; Grand Prairie (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Wurth Louis and Company is seeking a Customer Service Representative to process orders, provide price and delivery information, and coordinate with internal teams. You will handle inquiries, maintain customer activity in SAP, and strive to improve order accuracy and customer satisfaction.

Ideal candidates will have 2–4 years in customer service or data entry, strong communication skills, and proficiency in MS Office; SAP experience is a plus. This is an on-site role in Texas.

Qualifications

• Bachelor's degree preferred.
• High School or GED equivalent required.
• 2–4 years experience in customer service/data entry a plus.
• SAP experience is preferred.
• 1–3 years (1-3) experience working with inside and outside sales.
• Intermediate skill level of Microsoft Office (Word, Excel, Outlook, etc.)
• Ability to multi-task
• Ability to work well under pressure
• Excellent written and verbal communication skills

Responsibilities

• Accepts incoming phone calls, e-mails, and texts requests for quotation, price, delivery and new/change orders.
• Answers questions related to company’s product offering.
• Develops, documents, audits, and maintains all customer activity in SAP system.
• Maintains data entry on orders and performs order verification to ensure accuracy.
• Maintains necessary records, files, and report in electronic format.
• Understands the urgency and priorities of situations, as they arise, and implements appropriate and timely responses.
• Establishes and maintains key relationships with customers, and key internal departments at all levels in order to drive operational excellence.
• Ability to understand and interpret metrics and reports as established by management.
• Maintains the highest ethical standards.
• Look to add value to orders by upselling and increasing sales volume.
• Gain information from vendors and internal departments to provide complete information to both internal and external customers.
• Perform other duties as assigned.

Skills

Communication

Follow-Up

Initiating Action

Planning and Organizing

Work Standard

Flexibility

Strong customer relationships

Independent Learner

Education

Bachelor's degree preferred

High School or GED equivalent required

Tools

SAP

MS Excel

MS Word

Outlook

Job description

Wurth Louis and Company is seeking a Customer Service Representative to process orders, provide price and delivery information, and coordinate with internal teams. You will handle inquiries, maintain customer activity in SAP, and strive to improve order accuracy and customer satisfaction.

Ideal candidates will have 2–4 years in customer service or data entry, strong communication skills, and proficiency in MS Office; SAP experience is a plus. This is an on-site role in Texas.