Onsite Customer Service Associate: Quotes, Orders & Support

Creative Solutions Services, LLC; Springfield (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Creative Solutions Services, LLC in Springfield, IL is seeking an Associate Customer Service Representative for a 3+ month onsite contract. You will handle calls, quotes, SAP orders, and logistics coordination to support maintenance and parts operations.

The role requires a high school diploma with data entry and customer service experience, or an Associate degree with related experience. No overtime currently, extension possible based on need.

Qualifications

• High school diploma with 2 years of experience in data entry and customer service.
• Associate degree with data entry/customer service experience acceptable.
• Data entry experience required.

Responsibilities

• Answer phone calls and direct to appropriate person.
• Develop quotes for aftermarket requests.
• Enter orders into SAP when PO received.
• Interface with shipping/warehouse to expedite urgent orders.
• Assign Planned Maintenance work orders from ServiceMax queue to Field Service Engineers.
• Process good receipts when parts/instruments arrive.
• Assist other personnel with other duties when demand peaks.
• Data entry experience required.

Skills

Data entry

Customer service

Phone handling

Interpersonal communication

Education

High school diploma + data entry/customer service experience

Associate degree

Tools

SAP

Job description

Creative Solutions Services, LLC in Springfield, IL is seeking an Associate Customer Service Representative for a 3+ month onsite contract. You will handle calls, quotes, SAP orders, and logistics coordination to support maintenance and parts operations.

The role requires a high school diploma with data entry and customer service experience, or an Associate degree with related experience. No overtime currently, extension possible based on need.