Customer Services Support Operator

Ampcus, Inc; Buffalo Grove (IL); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Ampcus, Inc is seeking a Customer Services Support Operator in Buffalo Grove, IL. The role involves handling customer inquiries and managing requests in a hybrid work environment.

Ideal candidates will have 2+ years of experience in customer support, strong communication skills, and proficiency in Microsoft Office. A High School Diploma is required, while experience with SAP and Salesforce is preferred. This entry to mid-level position offers professional growth in customer support operations.

Qualifications

• 2+ years of customer support/customer service experience.
• Strong verbal and written English communication skills.
• Ability to handle customer inquiries and escalations professionally.

Responsibilities

• Handle customer inquiries through phone, email, and online chat.
• Process orders, returns, credits, debits, and quotes in SAP.
• Coordinate with suppliers regarding orders and product inquiries.

Skills

Customer service skills

Problem-solving skills

Verbal communication

Written communication

Multitasking abilities

Education

High School Diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

SAP

Salesforce CRM

Microsoft Office

DayForce (timekeeping)

Job description

Job Title: Customer Services Support Operator

Location(s): Buffalo Grove, IL

(Hybrid: 2 days onsite: Tuesday & Wednesday temporarily, may be fully remote during office renovation)

Key Responsibilities

• Handle customer inquiries through phone, email, and online chat.
• Work in a call-center environment (approximately 50% phone support).
• Manage customer requests, escalations, and issue resolution.
• Process orders, returns, credits, debits, quotes, and status updates in SAP.
• Manage CRM queues and customer communications.
• Support customers using online ordering and catalog platforms.
• Document all customer interactions in CRM.
• Coordinate with suppliers regarding orders, returns, and product inquiries.
• Support real-time online chat requests.
• Research and resolve customer issues through collaboration with internal teams.

Required Qualifications

• High School Diploma or GED.
• 2+ years of customer support/customer service experience.
• Strong verbal and written English communication skills.
• Microsoft Office proficiency.
• Ability to handle customer inquiries and escalations professionally.
• Strong customer service and problem-solving skills.
• Authorization to work in the U.S. without sponsorship.

Preferred Qualifications

• Associate's or Bachelor's degree.
• Experience supporting HVAC, Building Automation, or Fire Safety customers.
• SAP experience.
• Salesforce experience.

Key Technologies

• SAP
• Salesforce CRM
• Microsoft Office
• DayForce (timekeeping)

Candidate Profile

Best suited for candidates with:

• Customer service or call-center experience.
• Order management and customer support operations experience.
• SAP order-processing experience.
• Salesforce/CRM experience.
• Strong communication and multitasking abilities.

Seniority Level

• Entry-level to mid-level customer support professional (approximately 2-5 years of experience). Not a technical engineering role.

Hours

• 8:00 AM - 5:00 PM

Travel

• None

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.