Customer Experience Specialist — SAP & CRM (Onsite, Duluth)

Emanuelchamber; Duluth (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Nordson Packaging is seeking a Customer Service Associate to provide pre- and post-sale support across multiple sub families. You will manage inquiries via phone, email, or chat, process orders, and troubleshoot issues in a fast-paced service center.

Ideal candidates will have 2–4 years CSR experience, familiarity with SAP and Salesforce, and be comfortable working onsite in Duluth, GA. This role supports both domestic and international customer interactions and team collaboration.

Qualifications

• Associates or bachelor’s degree preferred.
• Two to four years CSR experience preferred.
• Previous SAP and Salesforce experience preferred.
• Previous case management system experience preferred.

Responsibilities

• Create and manage standard quotations, sales orders, and returns in SAP.
• Handle inquiries regarding order status, inventory, delivery status, and pricing.
• May include international transactions and requests.
• Coordinate with Nordson teams to resolve inquiries.
• Learn and use Nordson case management tools to track tasks.
• Review requests to assign priority and route to the correct desk.

Skills

Customer service

Communication

Problem solving

Education

Associates or Bachelor’s degree preferred

Tools

SAP

Salesforce

Case management system

Job description

Nordson Packaging is seeking a Customer Service Associate to provide pre- and post-sale support across multiple sub families. You will manage inquiries via phone, email, or chat, process orders, and troubleshoot issues in a fast-paced service center.

Ideal candidates will have 2–4 years CSR experience, familiarity with SAP and Salesforce, and be comfortable working onsite in Duluth, GA. This role supports both domestic and international customer interactions and team collaboration.