Operation Support Associate - Entry level welcomed

Pasona N A, Inc.; Itasca (IL); Hybrid; USD 39,000 - 41,000; Full time

Job summary

Pasona N A, Inc. in Itasca, IL, is seeking a logistics/customer service professional for a hybrid role (3 days on-site). The position focuses on SAP processing, order management, and coordinating with multiple departments to keep shipments moving smoothly.

Ideal candidates have an associate degree and at least 1 year in manufacturing customer service or supply chain, with Excel proficiency and experience in internal systems like SAP and SharePoint. Local travel may be required.

Qualifications

• Associate degree in business, operations, logistics, or related field.
• Minimum 1 year of experience in manufacturing customer service or supply chain.
• Proficiency with SAP, Ringi, SharePoint, Overdrive, Mezzanine and related internal systems.
• Intermediate-level Microsoft Excel skills including Pivot Table and VLOOKUPs.
• Ability to sit for extended periods, use office equipment, and lift 10–15 lbs.
• Local travel may be required; infrequent overnight travel possible.

Responsibilities

• Process SAP entries including customer orders, sales transactions, purchase orders, warehouse releases, returns, subcontract entries, stock transfers, and value write-offs.
• Manage documentation and month-end/annual closings, including reconciliation, warehouse charges, courier charges, inventory discrepancy research, and support disposal processes.
• Collect and organize inbound/outbound warehouse documentation and upload into DocuWare.
• Coordinate with Trade Compliance to ensure proper Incoterms, export filing, customs clearance, and required declarations.
• Support sales team with logistics quotes, shipment coordination, inventory reports, supplier forecasts, and analysis reports.
• Respond to inquiries and maintain strong communication across departments to resolve issues rapidly and effectively.
• Escalate issues when needed and ensure all stakeholders remain informed.
• Promote a positive workplace environment and adhere to all company rules and policies.
• Additional duty may be assigned by the manager.

Skills

Excel PivotTables

Education

Associate degree in business, operations, logistics, or related field

Tools

SAP

Ringi

SharePoint

Overdrive

Mezzanine

Job description

Salary: $28-$30/hour

Industry: Manufacturing/Trading (Client company industry)

Location: Hybrid - 3 days/week onsite in Itasca, IL

Flexible Work Options: Hybrid schedule (3 days in office)

Benefits: Not specified

Required Qualifications:

• Associate degree in business, operations, logistics, or related field.
• Minimum 1 year of experience in manufacturing customer service experience or supply chain experience.
• Proficiency with SAP, Ringi, SharePoint, Overdrive, Mezzanine, and related internal systems.
• Intermediate-level Microsoft Excel skills including Pivot Table and VLOOKUPs.
• Ability to sit for extended periods, use office equipment, and occasionally lift 10-15 lbs.
• Local travel may be required; infrequent overnight travel possible.

Responsibilities:

• Process SAP entries including customer orders, sales transactions, purchase orders, warehouse releases, returns, subcontract entries, stock transfers, and value write-offs.
• Manage documentation and month-end/annual closings, including reconciliation, warehouse charges, courier charges, inventory discrepancy research, and support disposal processes.
• Collect and organize inbound/outbound warehouse documentation and upload into DocuWare.
• Coordinate with Trade Compliance to ensure proper Incoterms, export filing, customs clearance, and required declarations.
• Support sales team with logistics quotes, shipment coordination, inventory reports, supplier forecasts, and analysis reports.
• Respond to inquiries and maintain strong communication across departments to resolve issues rapidly and effectively.
• Escalate issues when needed and ensure all stakeholders remain informed.
• Promote a positive workplace environment and adhere to all company rules and policies.
• Additional duty may be assigned by the manager.