Onsite Sales Support & Customer Care Coordinator

Fortify Building Solutions; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

PTO

Paid holidays

401k

tuition reimbursement

Job summary

Cornerstone Building Brands in Abilene, TX is seeking a Sales Support Coordinator for a fully onsite role supporting branch operations, customer service, and the sales team in a collaborative environment.

Responsibilities include greeting customers, processing transactions, assisting with documentation, and coordinating with ERP/POS systems; prior customer service or admin experience is preferred; Monday–Friday, 7:30 AM–5:00 PM with no travel.

Qualifications

• Previous customer service, cashiering, sales support, or administrative experience preferred.
• Strong communication and interpersonal skills.
• Comfortable working with computers, email systems, and Microsoft Office applications.
• Experience with ERP or POS systems such as JD Edwards is an asset.
• Strong attention to detail and organizational skills.
• Ability to multitask and work efficiently in a moderately fast-paced environment.
• Positive attitude with a willingness to learn and grow within the company.
• Dependable and seeking a long-term opportunity.

Responsibilities

• Greet and assist customers entering and leaving the branch.
• Process customer transactions accurately and efficiently in accordance with company policies and procedures.
• Handle cashiering duties, including receipts, refunds, pick lists, and nightly deposits.
• Support the sales team with administrative and coordination tasks.
• Answer incoming phone calls, take messages, and assist with customer inquiries.
• Provide excellent customer service and ensure a positive customer experience.
• Maintain showroom organization, inventory, and checkout area cleanliness.
• Utilize company systems and basic computer applications, including ERP/POS systems and Microsoft Office.
• Assist with coding and general office support tasks.
• Perform additional projects and responsibilities as assigned.

Skills

Customer service

Communication

Attention to detail

Multitasking

Team collaboration

Tools

JD Edwards

Microsoft Office

Job description

Cornerstone Building Brands in Abilene, TX is seeking a Sales Support Coordinator for a fully onsite role supporting branch operations, customer service, and the sales team in a collaborative environment.

Responsibilities include greeting customers, processing transactions, assisting with documentation, and coordinating with ERP/POS systems; prior customer service or admin experience is preferred; Monday–Friday, 7:30 AM–5:00 PM with no travel.