Counter Sales Associate - Customer-Focused Tech Advisor

White Cap Supply Holdings, LLC.; Abilene (TX); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Tuition reimbursement

Maternity leave

Parental leave

Paid time off

Job summary

White Cap is hiring a Counter Sales Associate for an on-site position in Abilene, TX. The role involves assisting walk-in and phone customers, processing orders, and providing product knowledge and solutions.

Ideal candidates will have strong customer service, familiarity with sales order software (Oracle preferred), and knowledge of construction products. Bilingual Spanish skills are a plus. Comprehensive benefits and a supportive team culture are offered.

Qualifications

• Demonstrated success providing excellent customer service.
• Experience with sales order software, preferably Oracle.
• Knowledge of construction and industrial products.
• Spanish language proficiency.

Responsibilities

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Skills

Customer service

Spanish language proficiency

Tools

Oracle

Job description

White Cap is hiring a Counter Sales Associate for an on-site position in Abilene, TX. The role involves assisting walk-in and phone customers, processing orders, and providing product knowledge and solutions.

Ideal candidates will have strong customer service, familiarity with sales order software (Oracle preferred), and knowledge of construction products. Bilingual Spanish skills are a plus. Comprehensive benefits and a supportive team culture are offered.