Onsite Robotics Support Engineer for Autonomous Picking

Locus Robotics; Louisville (KY); On-site; USD 50,000 - 80,000; Full time

Job summary

Locus Robotics is seeking an Onsite Support Engineer, Robotics to support our autonomous Array solution at a customer site in Louisville, KY. This onsite role ensures operational success, validates system performance, and serves as a liaison between Customer Success, Product, Sales, and Engineering.

The role requires daily presence 6:00 AM–2:30 PM ET, working onsite at customer locations. You will monitor system health, troubleshoot hardware/software, and analyze throughput metrics to drive

Qualifications

• Bachelor’s Degree in Engineering, Computer Science, Industrial Engineering, or related technical field.
• 1+ years of experience in warehouse operations, robotics, automation, or technical customer-facing roles.
• Familiarity with warehouse operations, including picking workflows, labor management, and productivity metrics.
• Hands-on experience troubleshooting hardware or software systems, or strong technical aptitude with the ability to learn quickly.
• Strong analytical skills with the ability to interpret data and translate insights into operational improvements.
• Ability to operate effectively in fast-paced, ambiguous environments, particularly in early-stage product deployments.
• Proven ability to work cross-functionally and influence without direct authority.
• Self-motivated with a strong sense of ownership and accountability.
• Willingness to work onsite daily at customer locations and adapt to operational schedules as needed.
• Excellent English communication skills, both written and verbal, with the ability to engage diverse audiences effectively.

Responsibilities

• Serve as the onsite owner for Array system performance, ensuring daily operational success and stability.
• Monitor system health and performance, including robot activity, task execution, and workflow management.
• Proactively manage and optimize workflows to ensure throughput targets and operational KPIs are achieved.
• Perform onsite robot troubleshooting and repairs as needed to maintain system uptime and operational stability
• Conduct onsite testing, validation, and performance analysis to support product development and continuous improvement.
• Support product validation efforts by providing structured feedback on system performance, usability, and edge cases.
• Compile and analyze operational data (Throughput, UPH, Lines Per Hour, utilization) to generate actionable insights and recommendations.
• Act as a liaison between customer operations and internal teams, ensuring clear communication of issues, priorities, and opportunities.
• Assist in developing and refining standard operating procedures, best practices, and playbooks for Array deployments.
• Contribute to scaling efforts by helping define repeatable models for future Array deployments.

Skills

Analytical skills

English communication

Cross-functional collaboration

Ownership & accountability

Problem solving

Education

Bachelor’s Degree in Engineering or related field

Job description

Locus Robotics is seeking an Onsite Support Engineer, Robotics to support our autonomous Array solution at a customer site in Louisville, KY. This onsite role ensures operational success, validates system performance, and serves as a liaison between Customer Success, Product, Sales, and Engineering.

The role requires daily presence 6:00 AM–2:30 PM ET, working onsite at customer locations. You will monitor system health, troubleshoot hardware/software, and analyze throughput metrics to drive