Field Robotics Support Engineer — Onsite

Locus Robotics; Southaven (MS); On-site; USD 50,000 - 90,000; Full time

Job summary

Locus Robotics is seeking an Onsite Support Engineer, Robotics, to be based at a customer site in Southaven, MS. You will perform hands-on troubleshooting, optimize robotic workflows, and manage customer relationships to ensure peak performance of our autonomous systems.

This role requires daily on-site presence, a 9:00 AM–5:00 PM schedule, and collaboration with cross-functional teams to drive operational improvements and product validation efforts.

Qualifications

• Bachelor’s degree in engineering, computer science, industrial engineering or related technical field.
• 1+ years of experience in warehouse operations, robotics, automation, or technical customer-facing roles.
• Familiarity with warehouse operations, including picking workflows, labor management, and productivity metrics.

Responsibilities

• Monitor system health, robot activity, task execution, and workflows to maximize uptime and performance.
• Troubleshoot onsite hardware/software and perform repairs to maintain uptime.
• Analyze throughput, UPH, lines per hour, and utilization to generate actionable insights.
• Coordinate with customer operations and internal teams to resolve issues and communicate priorities.
• Develop and refine standard operating procedures and playbooks for deployments.

Skills

Analytical skills

Troubleshooting hardware/software

Cross-functional collaboration

English communication

Education

Bachelor’s degree in Engineering/CS/IE

Job description

Locus Robotics is seeking an Onsite Support Engineer, Robotics, to be based at a customer site in Southaven, MS. You will perform hands-on troubleshooting, optimize robotic workflows, and manage customer relationships to ensure peak performance of our autonomous systems.

This role requires daily on-site presence, a 9:00 AM–5:00 PM schedule, and collaboration with cross-functional teams to drive operational improvements and product validation efforts.