Onsite Robotics Support Engineer - Customer-Facing

Locus Robotics

Maryland

On-site

USD 50,000 - 90,000

Full time

14 days+

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Job summary

Locus Robotics is seeking an Onsite Support Engineer, Robotics, to be the face of the company at a customer site in North East, MD. You will combine hands-on troubleshooting, operations optimization, and customer relationship management to ensure our autonomous robots deliver reliable results daily.

This onsite role requires daily presence Monday–Friday 9:00 AM–5:00 PM local time and a background in engineering, computer science, or related technical field with 1+ years in warehouse operations

Qualifications

Bachelor’s degree in engineering, computer science, industrial engineering or related technical field.
1+ years of experience in warehouse operations, robotics, automation, or technical customer-facing roles.
Familiarity with warehouse operations, including picking workflows, labor management, and productivity metrics.
Hands-on troubleshooting experience with hardware or software systems or strong technical aptitude to learn quickly.
Strong analytical skills with the ability to interpret data and translate insights into operational improvements.
Ability to work effectively in fast-paced, ambiguous environments, especially in early-stage product deployments.
Proven ability to work cross-functionally and influence without direct authority.
Self-motivated with ownership and accountability.

Responsibilities

Serve as the onsite owner of the Locus robotic fleet, monitoring system health, robot activity, task execution, and workflows to maximize uptime.
Proactively manage and optimize workflows to meet throughput targets and KPIs.
Perform onsite robot troubleshooting and repairs to maintain system uptime and stability.
Conduct onsite testing, validation, and performance analysis to support product development and continuous improvement.
Provide structured feedback on system performance, usability, and edge cases for product validation.
Compile and analyze operational data (Throughput, UPH, Lines Per Hour, utilization) to generate actionable insights.
Act as a liaison between customer operations and internal teams to communicate issues, priorities, and opportunities.
Assist in developing and refining SOPs, best practices, and playbooks for future deployments.