Onsite Robotics Support Engineer – Array System

Locus Robotics; Louisville (KY); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Locus Robotics is seeking an Onsite Support Engineer, Robotics to support the Array autonomous picking solution at a customer site in Louisville, KY. This high-impact, onsite role ensures operational success, validates performance, and coordinates between Customer Success, Product, Sales and Engineering as Array evolves through stages.

You will work on-site Monday–Friday 2:30PM–11PM ET, with a Bachelor’s degree in a technical field and 1+ year in warehouse ops or robotics.

Qualifications

• Bachelor’s or higher in a technical field and relevant experience.
• 1+ years in warehouse operations, robotics, automation, or technical customer-facing roles.
• Familiarity with warehouse operations, picking workflows, labor management, and productivity metrics.
• Strong analytical skills and ability to translate data into operational improvements.
• Willingness to work onsite daily at customer locations and adapt to schedules.

Responsibilities

• Own Array system performance and daily operations onsite.
• Monitor robot activity, task execution, and workflow management.
• Proactively optimize workflows to hit throughput KPIs and objectives.
• Troubleshoot hardware or software issues to maintain uptime.
• Conduct onsite testing, validation, and performance analysis for product development.
• Provide feedback on system performance, usability, and edge cases.
• Analyze throughput data to generate actionable insights and recommendations.
• Act as a liaison between customer operations and internal teams.
• Develop and refine SOPs, playbooks, and best practices for Array deployments.
• Contribute to scaling efforts for future deployments.

Skills

Analytical thinking

Cross-functional collaboration

Technical troubleshooting

English communication

Education

Bachelor’s Degree in Engineering, Computer Science, Industrial Engineering, or related field

Job description

Locus Robotics is seeking an Onsite Support Engineer, Robotics to support the Array autonomous picking solution at a customer site in Louisville, KY. This high-impact, onsite role ensures operational success, validates performance, and coordinates between Customer Success, Product, Sales and Engineering as Array evolves through stages.

You will work on-site Monday–Friday 2:30PM–11PM ET, with a Bachelor’s degree in a technical field and 1+ year in warehouse ops or robotics.