Onsite Returns Support Specialist - Phoenix

TEKsystems; Phoenix (AZ); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical, dental & vision benefits

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems is seeking a Returns Support Representative in Phoenix, AZ. This role involves managing equipment return inquiries, creating RMAs, and providing email-based customer support.

The position is 100% onsite with a pay rate of $19–$20/hr in a fast-paced support environment. Ideal candidates will possess strong written communication skills and previous customer service experience. This is a contract-to-hire role with long-term potential.

Qualifications

• Strong written communication and professional email skills.
• Customer service or support experience preferred.
• Comfortable navigating multiple computer systems at once.

Responsibilities

• Respond to incoming customer tickets via email regarding equipment return status.
• Create RMAs (Return Merchandise Authorizations).
• Generate return shipping labels.

Skills

Strong written communication

Customer service experience

Attention to detail

Tools

Zendesk

Salesforce

Job description

TEKsystems is seeking a Returns Support Representative in Phoenix, AZ. This role involves managing equipment return inquiries, creating RMAs, and providing email-based customer support.

The position is 100% onsite with a pay rate of $19–$20/hr in a fast-paced support environment. Ideal candidates will possess strong written communication skills and previous customer service experience. This is a contract-to-hire role with long-term potential.