Order Returns Support Rep

TEKsystems; Phoenix (AZ); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical, dental & vision benefits

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems is seeking a Returns Support Representative in Phoenix, AZ. This role involves managing equipment return inquiries, creating RMAs, and providing email-based customer support.

The position is 100% onsite with a pay rate of $19–$20/hr in a fast-paced support environment. Ideal candidates will possess strong written communication skills and previous customer service experience. This is a contract-to-hire role with long-term potential.

Qualifications

• Strong written communication and professional email skills.
• Customer service or support experience preferred.
• Comfortable navigating multiple computer systems at once.

Responsibilities

• Respond to incoming customer tickets via email regarding equipment return status.
• Create RMAs (Return Merchandise Authorizations).
• Generate return shipping labels.

Skills

Strong written communication

Customer service experience

Attention to detail

Tools

Zendesk

Salesforce

Job description

Location: Phoenix, AZ (North Phoenix – 225 E Pinnacle Peak Rd)

Work Type: 100% Onsite

Pay Rate: $19–$20/hr

Contract: 9-month contract, contract-to-hire

Schedule Options

• 7:00 AM – 3:30 PM
• 9:00 AM – 5:30 PM

Job Overview

We are seeking a Returns Support Representative to join a growing Global Support team. This role focuses on email‑based customer support related to equipment returns for global customers, including India and Brazil. You will manage return inquiries, create RMAs, generate return shipping labels, and close support cases.

This is a great opportunity for someone looking to grow within customer support and operations in a hands‑on, onsite environment.

Key Responsibilities

• Respond to incoming customer tickets via email regarding equipment return status
• Create RMAs (Return Merchandise Authorizations)
• Generate return shipping labels
• Update, manage, and close support cases
• Navigate multiple systems simultaneously while maintaining accuracy
• Provide professional, clear, and customer‑focused written communication

Required Qualifications

• Strong written communication and professional email skills
• Customer service or support experience (help desk, support center, or customer‑facing role preferred)
• Comfortable navigating multiple computer systems at once
• Strong attention to detail and follow‑through

Nice to Have

• Experience with Zendesk, Salesforce, or similar ticketing systems
• Experience creating RMAs or shipping/return labels
• Experience in e‑commerce, logistics, shipping, or returns support

Work Environment

• 100% onsite at a distribution center in North Phoenix
• Fast‑paced support environment
• Exposure to special projects and operations

Why You’ll Love This Role

• Opportunity to support a growing team and operation
• Contract‑to‑hire role with long‑term potential
• Hands‑on experience with global customer support and logistics
• Consistent day‑shift schedules

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long‑term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a fully onsite position in Phoenix, AZ.

Application Deadline

This position is anticipated to close on Jul 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

For all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.