Onsite IT Support Specialist — Phoenix

ManpowerGroup Global, Inc.; Phoenix (AZ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

401(k) with Match

Weekly Pay

Job summary

ManpowerGroup Global, Inc., through Experis, seeks an Onsite Support Associate to join the Operations Support team at client sites in Phoenix, AZ. The role focuses on monitoring systems, resolving technical issues, and performing installations per protocol to ensure reliable service.

Ideal candidates have a high school diploma or GED, 2–5 years of related experience, strong communication, attention to detail, and the ability to work independently.

Qualifications

• High School Diploma, GED, or higher secondary education, or demonstrated competence through work experience.
• Typically 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
• Ability to manage consumable inventory and perform device troubleshooting.
• Strong attention to detail and ability to work independently with minimal supervision.
• Excellent communication skills and a customer-focused mindset.

Responsibilities

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms/applications using established protocols.
• Identify incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.
• Conduct routine installations and configurations, assembling and integrating system/products in accordance with standard protocols.
• Respond to service, product, technical, and customer-relations inquiries promptly and appropriately, ensuring high customer satisfaction.
• Execute scripted change management activities, adhering to incident, change, and problem management processes to maintain service quality and compliance.

Skills

Troubleshooting

Customer service

Attention to detail

Communication skills

Education

High School Diploma or GED

Job description

ManpowerGroup Global, Inc., through Experis, seeks an Onsite Support Associate to join the Operations Support team at client sites in Phoenix, AZ. The role focuses on monitoring systems, resolving technical issues, and performing installations per protocol to ensure reliable service.

Ideal candidates have a high school diploma or GED, 2–5 years of related experience, strong communication, attention to detail, and the ability to work independently.