Returns Resolution Specialist — Customer Support

Radwell-International; Glendale (AZ); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical, dental, and vision coverage

15 PTO days

Paid holidays

Company-paid disability

Company-paid life insurance

401(k) with company matching

Job summary

Radwell International LLC is seeking a Customer Support Specialist - Returns (Returns Resolution) in Glendale, AZ. This on-site, full-time role handles return requests, warranty claims, credits, and related issues with a focus on timely resolutions and excellent customer experience.

You will work closely with Warehouse, Shipping, Production, Quality, Accounting, and Sales teams, maintaining accurate records and providing professional status updates to customers.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of customer service, returns processing, claims management, order management, or related experience preferred.
• Experience handling customer escalations or dispute resolution is a plus.

Responsibilities

• Manage customer return requests and warranty claims.
• Review and process return authorizations, credits, and related documentation.
• Investigate customer concerns and coordinate resolutions with internal departments.
• Serve as primary contact for customers regarding return and warranty issues.
• Track and monitor open return cases through completion.
• Coordinate with Warehouse, Shipping, Production, Quality, Accounting, and Sales teams to resolve customer issues.
• Process credits, refunds, and adjustments in accordance with company policies.
• Maintain accurate records and detailed case documentation within company systems.
• Communicate status updates and resolutions to customers in a timely and professional manner.
• Escalate complex issues when necessary to ensure prompt resolution.
• Identify recurring issues and recommend process improvements
• Support departmental objectives focused on customer satisfaction and operational efficiency
• Perform other duties, tasks, or work as assigned

Skills

Customer service

Problem-solving

Multitasking

Attention to detail

Organizational skills

Verbal & written communication

Independence & collaboration

Accountability

Education

High School Diploma or equivalent

Tools

CRM

ERP

Customer support systems

Job description

Radwell International LLC is seeking a Customer Support Specialist - Returns (Returns Resolution) in Glendale, AZ. This on-site, full-time role handles return requests, warranty claims, credits, and related issues with a focus on timely resolutions and excellent customer experience.

You will work closely with Warehouse, Shipping, Production, Quality, Accounting, and Sales teams, maintaining accurate records and providing professional status updates to customers.