Onsite Returns Specialist

Randstad USA; Woodridge (IL); On-site; USD 23,000 - 25,000; Full time

Job summary

Randstad USA is seeking a Returns Representative to ensure accurate handling of return processes and exceptional customer satisfaction. The role requires intermediate Excel/SAP knowledge and strong communication, with 100% onsite work in Woodridge, IL.

Responsibilities include processing vendor debits, maintaining records, and collaborating across departments to complete returns while balancing cost and service levels.

Qualifications

• High school diploma or equivalent.
• 2–4 years of customer service or related experience.
• Intermediate MS Office and SAP skills.
• Strong prioritization and time management.

Responsibilities

• Process RA vendor debit authorizations and trace returns via UPS and other carriers.
• Follow up on RA returns to ensure timely updates.
• Follow up on pending authorizations promptly.
• Run reports to create quality notifications and submit vendor authorizations.
• Update quality notifications with vendor return authorizations.
• Coordinate with other departments and manufacturers to complete returns.
• Manage time effectively and meet personal and team goals.
• Handle returns to balance customer experience with company costs.
• Own the returns database and maintain accurate records.
• Communicate inaccuracies and correct them as needed.
• Operate copier, OnBase scanner, and computer.
• Perform other duties as assigned.

Skills

Excel

SAP

Verbal and written communication

Microsoft Office

Customer Service

Administrative

Education

High School Diploma

Job description

Randstad USA is seeking a Returns Representative to ensure accurate handling of return processes and exceptional customer satisfaction. The role requires intermediate Excel/SAP knowledge and strong communication, with 100% onsite work in Woodridge, IL.

Responsibilities include processing vendor debits, maintaining records, and collaborating across departments to complete returns while balancing cost and service levels.