Returns Representative I/ Administrative Assistant I

Spectraforce Technologies, Inc.; Woodridge (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking a Returns Representative I/ Administrative Assistant I in Woodridge, IL to handle returns processes and maintain accurate records.

The role involves vendor return verifications, report generation, and collaboration with other departments to ensure a no-hassle returns experience for customers, with a typical 8 AM - 5 PM schedule.

Qualifications

• High school diploma or equivalent.
• 2–4 years' experience in customer service.
• Customer-centric and Internet savvy.
• Strong prioritization and time management skills.
• Strong MS Office skills.

Responsibilities

• Processes RA Vendor Debit Authorization Report by verifying each return to vendor via tracing through UPS, and other common carriers.
• Follows up on return of RA's updated before the actual return.
• Follows up on pending authorizations in a timely manner.
• Run reports to create new quality notifications and submit authorization form to vendors daily.
• Update quality notifications with vendor return authorizations.
• Non-Stock label processing for internal/external customers.
• Ability to communicate with other departments and manufacturers for return completion.
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Handle returns in a manner that supports our "No Hassle" returns experience for the customer while balancing the financial impact to the company.
• Ownership of returns database and ensures accurate records.
• Communicate and correct inaccuracies appropriately.
• Operates copier, Onbase scanner, and computer.
• Performs other duties as assigned

Skills

Customer service

MS Office

Time management

Communication

Prioritization

Education

High school diploma

Tools

SAP

Job description

Job Title: Returns Representative I/ Administrative Assistant I

Location: Woodridge, IL, USA 60517

Duration: 5+ Months

Schedule: Monday - Friday 8 AM - 5 PM

Position Summary:

The Returns Representative I is responsible for accurately handling returns processes to ensure ultimate internal and external customer satisfaction along with maintaining accurate recordings

Responsibilities:

• Processes RA Vendor Debit Authorization Report by verifying each return to vendor via tracing through UPS, and other common carriers
• Follows up on return of RA's updated before the actual return
• Follows up on pending authorizations in a timely manner
• Run reports to create new quality notifications and submit authorization form to vendors daily
• Update quality notifications with vendor return authorizations
• Non-Stock label processing for internal/external customers
• Ability to communicate with other departments and manufacturers for return completion
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Handle returns in a manner that supports our "No Hassle" returns experience for the customer while balancing the financial impact to the company.
• Ownership of returns database and ensures accurate records.
• Communicate and correct inaccuracies appropriately.
• Operates copier, Onbase scanner, and computer
• Performs other duties as assigned

Qualifications:

• High school diploma or equivalent
• Minimum 2 to 4 years' experience in customer service, or related transferable skills
• Customer-centric and Internet savvy
• Strong prioritization and time management skills
• Strong MS Office skills
• Ability to manage workflow processes

Preferred Qualifications:

• Restaurant supply/commercial food service experience
• 1 year SAP experience