Administrative Assistant I / Returns Representative I

Spectraforce Technologies; Woodridge (IL); On-site; USD 37,000 - 52,000; Full time

Job summary

Spectraforce Technologies in Woodridge, IL is seeking an Administrative Assistant I / Returns Representative I to support returns processing and customer service. You will verify returns, trace shipments, and maintain accurate records for internal teams.

The role requires strong MS Office and Excel skills, verbal and written communication, plus 2–4 years in customer service. Experience with SAP is preferred. This on-site position offers daytime hours with steady workflow.

Qualifications

• High school diploma or equivalent.
• Minimum 2 to 4 years' experience in customer service, or related transferable skills.
• Customer-centric and Internet savvy.
• Strong prioritization and time management skills.
• Strong MS Office skills.
• Ability to manage workflow processes.

Responsibilities

• Processes RA Vendor Debit Authorization Report by verifying each return to vendor via tracing through UPS, and other common carriers.
• Follows up on return of RA's updated before the actual return.
• Follows up on pending authorizations in a timely manner.
• Run reports to create new quality notifications and submit authorization form to vendors daily.
• Update quality notifications with vendor return authorizations.
• Non-Stock label processing for internal/external customers.
• Ability to communicate with other departments and manufacturers for return completion.
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Handle returns in a manner that supports our "No Hassle" returns experience for the customer while balancing the financial impact to the company.
• Ownership of returns database and ensures accurate records.
• Communicate and correct inaccuracies appropriately.
• Operates copier, Onbase scanner, and computer.
• Performs other duties as assigned.

Skills

MS Office skills

Communication skills

Customer service experience

Education

High school diploma or equivalent

Tools

SAP

Job description

Job Title: Administrative Assistant I / Returns Representative I

Location: Woodridge, IL 60517

Duration: 5+ Months

Schedule: Monday - Friday 8 AM - 5 PM

Position Summary

The Returns Representative I is responsible for accurately handling returns processes to ensure ultimate internal and external customer satisfaction along with maintaining accurate recordings

Top 3 Skills

• Intermediate knowledge of Excel.
• SAP
• Both verbal and written communication skills.

Responsibilities

• Processes RA Vendor Debit Authorization Report by verifying each return to vendor via tracing through UPS, and other common carriers
• Follows up on return of RA's updated before the actual return
• Follows up on pending authorizations in a timely manner
• Run reports to create new quality notifications and submit authorization form to vendors daily
• Update quality notifications with vendor return authorizations
• Non-Stock label processing for internal/external customers
• Ability to communicate with other departments and manufacturers for return completion
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Handle returns in a manner that supports our "No Hassle" returns experience for the customer while balancing the financial impact to the company.
• Ownership of returns database and ensures accurate records.
• Communicate and correct inaccuracies appropriately.
• Operates copier, Onbase scanner, and computer
• Performs other duties as assigned

Qualifications

• High school diploma or equivalent
• Minimum 2 to 4 years' experience in customer service, or related transferable skills
• Customer-centric and Internet savvy
• Strong prioritization and time management skills
• Strong MS Office skills
• Ability to manage workflow processes

Preferred Qualifications

• Restaurant supply/commercial food service experience
• 1 year SAP experience